Hosting Provider "DALMAKTRIS" - hereinafter referred to as the Contractor. Customer services - hereinafter referred to as the Subscriber.
1. Duties of the Contractor
1.1. Provide the Subscriber Services through the registration of the Subscriber.
1.2. Register the Subscriber (create a hosting account) by issuing him a password and username (login) by transferring the password and login to the Subscriber’s mailbox (e-mail).
1.3. Provide Services in accordance with the selected tariff plan.
1.4. Maintain the confidentiality of the Subscriber’s information received from him during registration, as well as the content of private e-mail messages, except as required by the current legislation of Ukraine / the Netherlands.
2. Obligations of the Subscriber
2.1. To pay for the Services in a timely manner in accordance with the selected tariff plan. The Subscriber undertakes to familiarize himself / herself with information about the terms of service and tariffs of the Contractor.
2.2. Do not violate the rules for the use of services (described below).
2.3. In case of non-payment of services, in spite of all warning letters from the Contractor, the Contractor has the right to suspend customer service, and in extreme cases - to impose a fine to the Subscriber in the form of five times the amount of payment for overdue days.
3. Domain Name Registration and Transfer Rules
3.1. The Contractor provides the Subscriber with the option of registering, renewing and transferring domains both in favor of the Contractor and in favor of third parties.
3.2. All operations with domains, including payment, are carried out using an automated personal account system.
3.3. Registration of domain names provides for the provision of personal information about the potential owner of rights to the domain name. However, the data that identifies the user is open and can be published in publicly available sources (for example, WHOIS databases).
3.4. Transfer of rights to a domain name, transfer of a domain name for servicing to another Registrar is carried out according to official letters from the Subscriber. If a domain name is registered with a legal entity, a transfer on the rights / transfer requires a letter on the letterhead of the organization, stamped by the organization and signed by the manager. If the domain name is registered to an individual, then for the transfer of rights / transfer, together with the application, copies of the first and second pages of the passport certifying the signature of the Subscriber are provided. In the event that the Subscriber service is stopped, the Contractor guarantees the transfer of domain names to another Registrar while preserving the user information and property of each domain name.
3.5. All information provided by the Subscriber to the Contractor in order to delegate a domain name must be complete, truthful and accurate.
3.6. The Subscriber must immediately inform the Contractor about any changes to the information described in clause 3.5.
3.7. The subscriber understands that he knows and understands the purpose of collecting, storing and publishing information that is provided to the Contractor and is necessary for the provision of the domain name delegation process, and also that he knows and agrees that the current status of such information will be publicly available. in real time via WHOIS or similar service.
3.8. The Subscriber agrees that neither the Contractor, nor the Administrator, or the Registry Operator shall be liable for the consequences of the use or improper use of domain names by the Subscriber, including before third parties, as well as if the Subscriber violates the rights of third parties.
4.1. It is forbidden to engage in brutal, port scanning, spam (scripts designed to send messages to forums, chats, guest, e-mail, etc.) support for hacking, cracking, phishing and other illegal activities on the Internet.
4.2. It is prohibited to place any materials on the sites that are contrary to the laws of Ukraine.
4.3. In cases of placement of pornographic materials or 'erotica', since it is impossible to define a clear boundary between them - this situation is decided at the discretion of the Administration.
4.4. It is forbidden to install IRC servers and IRC bots.
4.5. It is forbidden to place on your disk space computer viruses of any type.
4.6. It is forbidden to engage in mining.
4.7. The subscriber is obliged to pay for services in a timely manner. You can find out the number of remaining paid days and extend the virtual / dedicated server in your personal account. If the Subscriber cannot pay for services in a timely manner, we can provide you a deferment of payment, for this you need to write a request to the customer service department ( https://bill.dalmaktris.ru/billmgr - Requests - Create), from your account, indicating that the payment is temporarily delayed. We will give you a delay, but not more than 5 days. If payment is not made in a timely manner, the server is blocked, and after 24 hours is deleted.
4.9. When ordering a server for a test period, in the absence of any actions by the Subscriber, the Contractor reserves the right to stop the provision of such services, as well as remove the server.
4.10. It is forbidden to place a VPN, proxy.
4.11. Virtual dedicated server VPS / VDS cannot be used for DDoS attacks or other sabotage, as well as actions prohibited by the legislation of Ukraine.
4.12. Contractor reserves the right to limit the speed of the channel to 10-30 Mbit / s or block the server in case of abundant network activity for a long period of time, which will provoke a load on network equipment of more than 90%.
4.13. As part of any shared hosting plan, it is prohibited to install any additional non-standard software, scripts of control panels / statistics for game servers, torrent trackers, etc., except for situations when the Contractor has obtained consent to host such content. In all other cases, such content must be placed as part of a VPS / VDS service or a physical dedicated server.
4.14. Sites on shared-hosting, exceeding the maximum allowable load, can be blocked if the situation is not solved with the Subscriber for the better beforehand (changing the tariff plan to a higher one, moving to VDS / Dedicated or deleting / optimizing scripts causing a heavy load).
For violation of the above rules, the hosting account is blocked at best until the problem with the Subscriber is clarified, at worst it is immediately deleted (without refund of paid money).
5. Special conditions and responsibilities of the parties
5.1. Data relating to the issues of commercial cooperation between subscribers and the hosting provider DALMAKTRIS.COM - the number of subscribers, the number of registered domain names, the amount of payment, the terms and conditions for the execution of orders, logins and passwords for services and services, etc. & mdash; are confidential. This information is not sold / transferred to third parties under any circumstances (an exception may be made only by a court decision).
5.2. The Contractor does not guarantee the absolute uninterrupted or error-free service and does not guarantee that the proposed software or any other materials do not contain system errors. The contractor undertakes all reasonable efforts and measures to prevent this.
5.3. The Contractor shall not be liable for direct or indirect damage caused to the Subscriber as a result of using or inability to use the Services or incurred as a result of errors, omissions, interruptions, deletion of files, defects, delays in work or data transmission, or changes in functions and other reasons. The Contractor does not guarantee acceptance of the Subscriber’s mail from remote networks, the functioning of which has led to the inclusion of the address of such a network in the lists for which the Contractor’s mail delivery program does not receive mail.
5.4. The Contractor is not responsible for the quality of public communication channels through which access to the Services is provided.
5.5. The subscriber assumes full responsibility and risks associated with the use of the Internet through services, including the responsibility for assessing the accuracy, completeness and usefulness of any opinions, ideas, other information, as well as the quality and properties of goods and services distributed on the Internet and provided Subscriber through services.
5.6. The subscriber is fully responsible for the safety of his password and for losses that may occur due to unauthorized use. Upon the fact that the login and password was stolen through the fault of third parties, the Subscriber has the right to send to the Contractor a request to change the login and password, with a mandatory attachment to the application of the relevant financial document confirming payment for services. The Contractor shall not be liable for the actions of third parties resulting in theft, and to recover the money spent on the stolen time, the Subscriber should contact the appropriate investigative and law enforcement agencies.
5.7. The Contractor shall not be liable for notifying any third parties about depriving the Subscriber of access and for possible consequences resulting from the absence of such a warning.
5.8. The Contractor fulfills the Subscriber’s requests sent only from the Subscriber’s contact e-mail or from the service area (billing account) on the Contractor’s official website. Contact e-mail is the address specified in the registration database on the official website of the Contractor. The subscriber can request a change in the contact e-mail in the registration database when entering the service area (personal account) on the official website of the Contractor.
5.9 In exceptional cases, at the final stage of placing an order, after its payment, it may be necessary to verify the client by confirming his number with an incoming call from our operator or robot.
6.1.If the Subscriber refuses from the services provided within 30 days from the date of use of the services, the contractor undertakes to return unused funds to him, and the account should not be blocked for breaking the rules, and a domain, software license or server rental will not be ordered otherwise the performer does not pay the money.
6.2 Refunds when ordering dedicated servers - not performed! For the reason that the activation of a dedicated server entails large financial costs on the part of the hosting company.
6.3 When returning the funds, discounts that were activated when paying for the service, i.e. Only the actual amount of the deposit is returned (no bonuses, etc.). The cost of installation, control panels, prepayment and installation fee for IP addresses and DNS service on hosting and reselling, domain names, control panels, administration, additional HDD and other services are not refunded - a refund is possible only for VDS.
6.4 Refunds are made within 30 days, at the discretion of the company.
6.5 A commission is also deducted from the refund amount and debited by the payment system when transferring funds.
6.6 If, due to the fault of the client to whom the refund is made, the company has suffered losses (shutting down servers, networks, getting IP into the black-list, etc.), the amount of costs is subtracted from the refund amount, depending on each specific case.
6.7 In the event that due to the fault of the client to whom the refund is made is not made in the event of a service being blocked due to violations of the offer agreement.
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